Busy FQHC with constant high call volume pilots new Artera feature to great success and increased patient satisfaction. Altura Centers for Health is a Federally Qualified Health Center (FQHC) in California’s Central Valley that initially implemented the ArteraTM platform to help them reduce call volumes. With a typical rate of 18,000 to 20,000 calls a month, managing a large number of calls is an ongoing challenge for Altura, especially since it affects their staffing budget. “As a nonprofit, finding the appropriate staff or staffing levels is kind of hard, because we have a very fixed budget,” says Arnie Reynoso, Altura’s Chief Information Officer. New Artera feature offers time-saving texting as an alternative Altura’s broader strategy to automate routine messages, decrease

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