Artera streamlines health system’s patient communications, leading to increased staff productivity and patient satisfaction. Excessive and ineffective communication leads to complaints Using Artera’s patient communication platform, Tandem Health had an issue with sending out too much patient communication instead of not enough. A single patient might get three separate notifications through email, phone, and text—for the same appointment. “If they had two kids, they’d get six,” said Marty Martin, Tandem’s Director of Clinical Informatics. When patients didn’t confirm appointments, they would get repeated requests. “We’d get some nasty phone calls about that,“ Martin recalled. The result? Patients started ignoring the messages and turned off receiving notifications from Tandem w

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