The Largest Physician-Owned Practice in California Sees a 33% Reduction in No-Shows in One Month
The Largest Physician-Owned Practice in California Sees a 33% Reduction in No-Shows in One Month
2 PagesPatient no-shows cost practice over $3M a year Riverside Medical Center’s (RMC) front office and call center staff were struggling to keep up with over 400,000 patient visits a year. Their patient service representatives were spending the majority of their time on multiple calls to the same patient just to get a single, live interaction. RMC’s baseline no-show rate consistently came in at 15% of all scheduled appointments equating to a loss of over $3 million per year. Efforts to increase personnel and staff hours had limited effect on decreasing cost and eliminating redundancies. Meanwhile, RMC’s investment in a one-way automated appointment reminder system proved to be ineffective. Artera improves patient communications and staff efficiency RMC quickly recognized that their
