Altura Lowers its Call Volume and Increases Patient Satisfaction Using Artera
Altura Lowers its Call Volume and Increases Patient Satisfaction Using Artera
2 PagesArtera provides the FQHC with a more efficient way for their patients to connect. An overburdened system With 140,000 annual patient visits and tens of thousands of phone calls per year, Altura Centers for Health needed a messaging system that worked. Their legacy vendor could not handle Altura’s high volume of patient requests. “Managing the portal was quite cumbersome because it didn’t work directly with [our EHR] NextGen,” said Manuel Pedroza, Altura’s Chief Information Officer. “Basically, it was just spitting out a report [of patient responses] that our staff would still have to review, then update in the IT system accordingly.” Because their patients had no other way to reach them, Altura was also fielding high call volumes, which meant patients were also spending too much
