Artera streamlines health system’s patient communications, leading to lower call volume, no-show rate, and staff stress Before implementing ArteraTM in September 2021, Jefferson Healthcare could not seem to find a patient engagement platform that fit all of their needs. The health system, a Community Connect Partner with Providence, started out by using two different digital communication platforms. With over 80 providers at 10 different locations, however, these systems could not provide the flexibility that the Jefferson staff needed to fulfill their goals of reducing call volume and no-show rate, in addition to improving the patient experience. “We couldn’t see the messages going out, we didn’t know when they were going out, and didn’t have any control over what they w

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