7% Increase in slot utilization, resulting in up to $1 million more in annual revenue 220% Increase in appointment confirmations 20% Decrease in no-shows 60% Decrease in hold times Tiburcio Vasquez Health Center also decreases no-shows and hold times while increasing slot utilization. Tiburcio Vasquez Health Center (TVHC) wanted a better way to communicate with patients. With 115,000 patient visits per year and a 70 percent Hispanic population, the Federally Qualified Health Center (FQHC) needed a solution that would allow them to connect efficiently to a large volume of patients —using their preferred language. Their previous communication platform was unsatisfactory. TVHC had an outdated robo-call reminder system that let patients know when their appointment was upco

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