Southern California FQHC partners with Artera to tackle high no-show rate and call volume. TrueCare, an OCHIN-affiliated community health center serving diverse and underserved communities in San Diego and Riverside Counties, was struggling with record-high no-show rates (17 percent) and high call volume in 2019 – even before the onset of the COVID-19 pandemic. At the time, a core element of TrueCare’s organizational strategy – to increase access to care – was top-of-mind for the health center; however, they were struggling to find ways to adequately and meaningfully connect with their nearly 60,000 patients. On a daily basis, the TrueCare call center was flooded with calls with hold times that exceeded the average wait time, leading to frustrated patients and burnt-out staff

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