Complex system, complex needs Sansum Clinic, a nonprofit healthcare provider in Central California, wanted a better way to communicate with patients. The healthcare network, which has over 200 providers at 22 locations, was using the legacy messaging vendor TeleVox, but it wasn’t giving medical staff the flexibility they needed. “It didn’t provide a very elegant solution,” said Betty Lee, Sansum’s Director of Patient Access. ChatAssist AI vaccine workflow implemented in 24 hours during COVID crisis Sansum was a complex healthcare organization that had complex needs. They required a communication platform that would integrate with their Epic EHR system and allow them to access and customize the wording of automated messages. Sansum also needed the ability to change the times and d

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