Tomasso Trattoria Client Success Story Tomasso Trattoria took a customer-centric approach to improving their business when they began using mobile survey technology to grow their loyal customer base with On The Spot Systems’ mobile guest satisfaction and list building tool. It’s no secret that the restaurant sector is a very competitive segment of the service industry to survive in for full-service restaurant concepts. Most restaurants struggle to make it past the first, second, and third years of business; the U.S. Bureau of Labor and Statistics reported that only around 25% of the restaurants that opened in 2004 were still in business eight years later in 2012. With such an intimidatingly high failure rate, this business is not for the faint of heart or those who fear change.

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