Not Your Average Joe’s Kitchen + Bar Client Success Story Why They Needed On The Spot Systems: Not Your Average Joe's, a 17-unit upscale casual dining chain has a CEO that’s self-proclaimed quality obsessed, so its no surprise that when Steve Silverstein came to On The Spot Systems in 2010 he had one goal in mind: improving quality of every aspect of restaurant operations. Silverstein suffered from the same plight as many restaurant operators – low response rates for guest feedback programs, a disjointed email marketing program, and a low budget that made it impossible to offer pricey incentives for participation. Not Your Average Joe’s used a paper comment card process for guest feedback in the past, which its own costs for print and postage. By the time that the restaurant

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