SYKES’ SELF-SERVICE TECHNOLOGY IMPROVES CX FOR ELECTRONICS BRAND Customer service isn’t always a straightforward user-to-agent interaction. Sometimes the person seeking support isn’t the primary user of the product, but instead are calling on behalf of the user. This presents unique challenges: such callers are often unfamiliar with the product and related terminology, and troubleshooting can be difficult if the caller doesn’t know if/when a problem is fixed. Find out how SYKES helped educate the parents of one brand partner’s users, giving them the confidence and tools to resolve issues on their own. Our Brand Partner Our brand partner is a worldwide household name in entertainment, technology and consumer electronics. Over the past several years, SYKES has helped them grow a lar

Join for free to read