SYKES KNOWLEDGE BOT IMPROVES CX FOR ELECTRONICS RETAILER When you contact customer service with a question, you may not be interacting with someone who has the answer. You’re more likely dealing with someone who is looking up the answer, which can take quite a bit of time if their content collaboration tool is inefficient. SYKES helped the Australia/New Zealand branch of a major electronics retailer take their customer service performance to a whole new level by introducing a knowledge bot named Sonia. Read on to find out how we: Reduced average handle time for both tenured and new agents Significantly cut turnaround time for SMEs and team leads assisting agents Our Brand Partner Our partner is one of the world’s leading global consumer electronics and home entertainment brands. Beca

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