SYKES IMPROVES EFFICIENCIES FOR TECHNOLOGY PARTNER THROUGH BEST PRACTICES & MORE Outsourcing technical support takes more than just finding cheaper agents or cutting headcount. For one IT service management company, SYKES improved efficiencies through a combination of best practices, change management programs and a unique on-site/work-at-home scheduling model. Our Brand Partner Our brand partner is a U.S.-based, multinational, Fortune 500 IT service management company. Also the largest privately held business software and IT services brand, they provide IT production and recovery services — designing, building, and running resilient and available production environments. Founded in 1978, the company employs more than 3,000 workers worldwide and recently underwent a major leadersh

Join for free to read