SYKESinquiries@sykes.com www.sykes.com SYKES REDESIGNS SELF-SERVE CONTENT TO IMPROVE OVERALL CX FOR EDUCATION PROVIDER Our Brand Partner A leader in education courseware, this company boasts 35,000+ employees in more than 70 countries to provide a range of educational products and services to institutions, governments and individual learners. They help people everywhere fulfill their true potential through their teaching and learning services — all powered by technology. Partnership Outcomes SYKES responded to the challenge with an end-to-end solution and strategic partnership mindset. The results speak for themselves: while traffic to the self-serve content remained the same as the previous year, call volume decreased by more than 50 percent to 58,000 interactions. More users were

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