SUCCESS STORY: CX ACT WORLDWIDE CX Act Worldwide uses self-service to create better training experiences Contact center training program reduces employee churn CX Act Worldwide, formerly TARP Worldwide, is a leading customer experience agency and research firm. CX Act offers a complete suite of customer interaction services, including experience consulting, customer satisfaction measurement, benchmarking, workforce motivation strategies, customer interaction training and innovative contact center solutions. CX Act has worked with dozens of Fortune 500 companies, including AAA, American Express, Honda, Coca-Cola and Pfizer. Turnover rates require training solution The mission of CX Act is to analyze, change and track customer experience through evidence- based consulting foc

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