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OPTIMIZED THE CUSTOMER EXPERIENCE

OPTIMIZED THE CUSTOMER EXPERIENCE

Pegasystems
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CustomerONE triggers the right questions, gathers the right answers and integrates everything into a consoli- dated case file. The system delivers straight through processing (STP), monitors and reports progress toward service level agreements (SLAs) and ensures that all of the cases are resolved on time, all of the time. Reduced Costs, Improved Services CustomerONE has enabled Prudential to change the cost paradigm for service in the Grou

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