CASE STUDY HOW HEADSPACE BUILT INTERNAL TOOLS AND OPTIMIZED CUSTOMER EXPERIENCE WITH ANDELACASE STUDY HOW HEADSPACE BUILT INTERNAL TOOLS AND OPTIMIZED CUSTOMER EXPERIENCE WITH ANDELA PARTNER OVERVIEW Headspace is a personal meditation guide that helps users achieve healthier, happier, more well-rested lives with less stress, fewer distractions, better focus, and enhanced compassion through guided meditation and mindfulness practices. Health & Wellness SaaS Go, React, Swift for iOS, PHP , Java 250-300 THE CHALLENGE Headspace is committed to delighting users with their app and customer engagement. When their user base began to scale, the Customer Experience team anticipated a spike in support requests. They knew they needed to build out processes and tools to enable agents t

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