For a business to make a sale, it has to convince customers to purchase its product or service. However, getting someone to buy your product does not guarantee your business’s success.
Ideally, your customer will be satisfied enough with their previous buying experience to make a repeat purchase. Providing the best customer experience possible is essential in retaining current clients and enticing new buyers.
For a business to make a sale, it has to convince customers to purchase its product or service. However, getting someone to buy your product does not guarantee your business’s success.
Ideally, your customer will be satisfied enough with their previous buying experience to make a repeat purchase. Providing the best customer experience possible is essential in retaining current clients and enticing new buyers.
Spotlight Solution
Disneyinstitute.com D’think your way to success 1 DICS-029/LPDF/041211 ©Disney case stuD y: Parker hanniFin creatinG P arker aDV ocates Customer satisfaction results were in and Mark Kugelman, vice president of Customer Care at Parker Hannifin, a Fortune 500 company and the world’s leading diversified manufacturer of motion and control technologies and systems, saw opportunities for improvement. Although the company excelled at engineering, manufacturing and selling, it was falling short…
