SAVING £4M PER ANNUM IN COST REDUCTION / AVOIDANCEWHILE REVOLUTIONIZING THE CLIENT SERVICE EXPERIENCE

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understand and anticipate customer needs, delivering an enhanced service experience. Furthermore, the new system increases productivity by dynamically guiding CSRs on how to interact and service individual customer requests that are tailored to their specific needs. Transformed into a Customer Centric Enterprise AEGON has reaped staggering results. Due to productivity enhancements for both business and IT, they are pro- jecting to save £4

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SAVING £4M PER ANNUM IN COST REDUCTION / AVOIDANCEWHILE REVOLUTIONIZING THE CLIENT SERVICE EXPERIENCE

SAVING £4M PER ANNUM IN COST REDUCTION / AVOIDANCEWHILE REVOLUTIONIZING THE CLIENT SERVICE EXPERIENCE

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