Call Us Now +359 (2) 462 00 00 www.60k.com info@60k.bg © 2018 60K Ltd. All Rights Reserved. • Provide customers with First Point of Contact resolution via calls and claims • Support seamless flight operations • Increase revenue through Group desk and ancillary services • Improve Customer Experience by using every customer contact for feedback • Multichannel customer contact • Improved customer pre and post departure experience • Improve airport staff services by analysing customer feedback and training airport staff • 120 employees supporting the following languages: Bulgarian, English, German, Italian, Serbian, Catalan. • Hours of operation 24/7 Monday to Sunday. • Supporting customers on every step from completing an online booking to answering a post-travel complaint. Also

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