Call Us Now +359 (2) 462 00 00 www.60k.com info@60k.bg © 2018 60K Ltd. All Rights Reserved. • Offer quality customer service through every communication channel we support. • Making sure every customer feels like part of the family of Zumba and is satisfied with the experience when they contact us. • Decrease abandoned calls • Increase the conversions of new instructors and retention rate of experienced ones. • To have flexible team adaptive to all new products they launch This is what Angela Villegas-Judd, Customer Care Operations Manager say: “Since the start of our partnership, 60K has always been committed to going above and beyond to meet the needs of our customers and community. They provide service for us via email, phone and chat and are able to do so currently in 11

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