World - Class Experience in Multichannel Contact Center
World - Class Experience in Multichannel Contact Center
4 Pages© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 4 Customer Case Study EXECUTIVE SUMMARY Customer Name: Hilti Corporation Industry: Manufacturer/Supplier Location: Liechtenstein Size: 20,000 Employees CHALLENGE ? Provide consistent contact center experience across more than 30 global contact centers ? Consolidate voice, email, fax, and web interactions on one global pla
