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icStore for Multichannel Customer Service

icStore for Multichannel Customer Service

Teletech
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icStore for Multichannel Customer Service A Fortune 500 fashion retailer with multiple retail brands desired an integrated contact center to replace multiple discrete contact centers. The company had a strategic objective to improve the customer experience by combining different contact centers into one virtual contact center, affording across-the-board improvements in customer service. The retail giant required a technology partner to he

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Related Solution Sets

Contact Centers
Retail Industry

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