Case Study

Live Chat Support for direct customers, retail and trade partners

Live Chat Support for direct customers, retail and trade partners

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Call Us Now +359 (2) 462 00 00 www.60k.com info@60k.bg © 2018 60K Ltd. All Rights Reserved. • Improve customer satisfaction by offering the customers a communication channel of their choice • Increase the online conversion • Decrease the call volumes • Improve retail agents’ knowledge and reduce contacts to the contact centre This is what Austin Houghton-Bird, Customer Service Manager said: “We are so pleased to be working with 60K at present, they are extremely flexible and offer great value for money. It’s particularly reassuring to work with friendly staff who genuinely care for your business and strive to push performances to new levels. We can trust 60K to communicate with our customers as though they are one of us whilst exceeding our high customer experience expecta

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