MediBuddy's Head of Customer Service, Aslam Sheikh knew he was living on borrowed time. Using just email and phone calls, MediBuddys' team of over 250+ service reps was struggling to keep up with the flood of incoming queries. MediBuddy ran various verticals for the services they provided, like health checkups, medicines, consultations, lab tests, dental care, hospitalization, and genome studies. Unsurprisingly, customers had questions about technical topics; policy terms, coverage, partner hospitals, etc. Manually training human reps to answer these questions was dicult, but answering the 800+ concurrent questions in real-time was next to impossible. Number of Customers 175,000,000 Average CSAT <90% Number of Calls Per Day 10,000+ Verloop.io's powerful FAQ features were accurate

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