Fady Jabrah manages Customer Experience for Flyin. And when in 2018, Cleartrip acquired Flyin, their vast international presence required an equally adept and scale-ready partner. The aim was to make customer support for Flyin and its 200,000+ monthly website visitors and 1,000,000+ app users quicker, smarter, and more eective. Flyin required a partner that could help automate support ticket resolution while prioritizing remote-working, multi-linguistic support, and at-scale operations. Verloop.io’s conversational automation solutions allowed Flyin to automate queries related to booking cancellations, confirmations, amendments, information, refunds, and general inquiries. Over 84% of the thousands of customers who started a conversation with Flyin’s bot reached the end of the ch

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