How JustPark decreased their contact ratio by 40%, while improving CSAT How would you provide instant, 24/7 customer support to drivers on the road? JustPark was facing exactly this challenge when they set out to work with Solvemate - and they were able to decrease their ratio of customers contacting them after having made a booking by 40%, while increasing their CSAT scores. Quick facts Contact ratio decreased by 40% CSAT increased by 15% Missed chats decreased by 73% The Client The Challenge The Result •A leading UK parking company connecting parking owners and drivers •Over 100,000 contact points yearly with over 3.5 million customers across 8+ channels •Customer Support team of around 20 agents •JustPark app is used to park a car every 3 seconds in th

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