Case Study Introduction ADIB reduces call center volume by 20% and resolves 80% of queries through ChatBanking
Case Study Introduction ADIB reduces call center volume by 20% and resolves 80% of queries through ChatBanking
5 PagesCase Study chats per month Siraj Patel CTO, ADIB Chatbot Accuracy Annualized Savings ADIB ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics. Listed as the UAE’s best bank by Forbes, Abu Dhabi Islamic Bank (ADIB), established in 1997 , is a leading and one of the largest Islamic banks in the world. The bank has a presence in Egypt, the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq. The bank is
