How Jawwy doubled digital care volume, cut costs, and raised CSAT CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Jawwy, VP of Customer Care George Attia “Our customers spend most of their time online on their phones — on social apps — so we decided to offer digital support there, rather than force them to chase us down on other channels.” Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com to over $1M in annual cost savings. With support from Khoros, Jawwy also expanded their digital care efforts into additional channels, including Khoros Messaging, their mobile app, web chat, WhatsApp Business, Facebook Messenger, and Twitter. Facebook provided support with Whatsapp business for Jawwy as

Join for free to read