Case Study Customer Satisfaction Score (CSAT) Aditi Kothari Product Manager, Lido Learning Chat Support Improvement in Agent Productivity We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication Lido Learning is one of the very few companies that is committed to project-based learning. Their powerful online classes software helps students learn, practice, and develop tangible skills. Aditi Kothari, who works as a Product Manager at Lido Learning candidly talks about everything from Lido Learning’s vision to how, at Lido Learning, they constantly try to align their customer service goals with the trajectory of their business growth. Lido Learning has bui

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