Case Study At Kanmo Group, we are committed to serving our brands, supporting the customers who are close to our hearts. One such example is Mothercare. During COVID, we knew new mothers would be afraid to leave their homes. Introducing ‘chat-to-shop’ allowed them the comfort of shopping via their mobile phones while sitting at home Operating across retail, wholesale, online, and travel retail channels, Kanmo Group has positioned itself as an omnichannel operator, serving tens of thousands of customers monthly with brands like Mothercare, Early Learning Centre (ELC), Gingersnaps, Justice, Wilio, Coach, Stuart Weitzman, Kate Spade New York, Cole Haan, Havaianas and Nespresso. Introduction First Response Time (FRT) Bot Deflection 40% 42% Craig Wheeler Group Digital and Omnichannel

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