Case Study

High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server

High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server

Pages 3 Pages

High-Quality VoIP Connectivity for a Global Contact Center Built on Genesys SIP Server SUCCESS STORY Ticketmaster, one of four business units within Live Nation Entertainment, is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 32 million monthly unique visitors. Ticketmaster services 20 different international markets with 14 contact centers around the globe. Challenges Experiencing growth in

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