SUCCESS STORY: TELEPERFORMANCE Delivering innovative, customer-centric call center solutions built on Genesys How Teleperformance relies on the flexibility of the Genesys platform to improve customer experience and proactively prevent agent fraud Teleperformance has 182,000 employees across 62 countries and serves 35% of the global population annually. A leader in multi-channel customer experience, Teleperformance has been providing top brands around the world with outsourced customer care for nearly four decades. They have been recognized as leaders in the industry and have garnered several awards, including the 2015 Frost & Sullivan Competitive Strategy Innovation and Leadership in Europe Award, the 2015 Asia Outsourcing Congress Award for Leadership Strategy and the CRM

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