Case Study
DPD Russia Transforms Contact Center with Genesys
DPD Russia Transforms Contact Center with Genesys SUCCESS STORY Genesys helps leading Russian express parcel and freight delivery service fine-tune customer service and cut costs. Achieving Unbeatable Customer Service Levels DPD Russia is the country’s acknowledged market leader in fast package delivery and freight shipment. The company sees outstanding customer service as the cornerstone of brand loyalty. It needed greater flexibility and