A top global hardware company adopted ThousandEyes to enhance contact center and remote workforce experiences amid rising support demand during the pandemic. As agents moved off-site and traffic shifted to cloud apps like Genesys, Microsoft Dynamics, and Zoom, ThousandEyes provided end-to-end visibility into network performance, VPN tunnels, and application paths. With hop-by-hop diagnostics and proactive alerts, IT teams resolved issues faster, avoiding dropped calls and downtime. The company now monitors thousands of endpoints and plans to scale to 70,000 agents, enabling faster resolutions, strategic planning, and a consistently high-quality customer support experience.

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