7/2/2013 10:41 PM 1 Overview (Client Profile) Project Description Business Challenges Scope, Environment Shree Value Adds/ Business Benefits Global corporate travel management. The company, based in Utrecht, operates in 90+ countries, with US$14 billion in total sales and a combined worldwide workforce of 10,800 • Managing Outage Prevention support for Genesys Contact center which Includes - Checking services in back-up, Log

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