CASE STUDY CASE STUDY Case Study - VoIP Connectivity for a Large Bank’s Contact Center AudioCodes provides VoIP connectivity and its Session Experience Manager VoIP quality monitoring solution for a large bank’s Genesys call center deployment The customer, a leading multinational bank, selected Genesys and AudioCodes to form the basis of its new contact center infrastructure. It selected AudioCodes media gateways to provide interconnectivi

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