CASE STUDY SUMMARY RESCHEDULES 80 PERCENT Dental Practice of Cancellations CASE STUDY Sjana Williams is the oce manager at Eagle Gate Dental, and usually the only person working the front desk. Between interacting with patients coming in, gathering insurance information, and handling phone calls, she stays busy. When the practice heard about Solutionreach, Sjana was excited to give it a try. “We didn’t have patient relationship management software before Solutionreach,” explains Sjana. “The Solutionreach rep asked if I’d like to be able to breathe at the end of the day, and I thought that sounded fantastic!” Eagle Gate Dental started automating much of the patient communication the sta was doing manually, including appointment reminders. “Before Solutionreach, I’d try to call

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