CASE STUDY SUMMARY 90 PERCENT OF CANCELLED APPOINTMENTS Eye Care Practice Reschedules CASE STUDY Kym Lauriello, a technician at Springhouse Eye Associates, wanted a better way to connect with the patients she was communicating with every day. The practice was already using Solutionreach to send automated appointment reminders, but Kym wanted an easier way for patients to reach the oce, so she was excited to try SR Conversations. “It’s more convenient to text patients,” says Kym. “Patients like to communicate, but nobody wants to take a phone call. Or maybe they can’t make a phone call, but they can send a text. It’s just easier for patients.” The ability to text patients has saved time for Kym. One of her responsibilities is to answer questions from patients, a task she used to

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