CASE STUDY SUMMARY 50 PERCENT MORE RECALL APPOINTMENTS Dental Practice Schedules CASE STUDY The front oce sta at Accord Dental used to spend hours on the phone reminding patients of upcoming appointments. Sonja McMuray, the practice’s oce manager, saw their eorts weren’t eective and was looking for a solution to automate those reminders. “We’d still get no-shows, even after we’d invested so much time reminding everyone of their appointments,” Sonja says. “It was amazing to have Solutionreach as an option. It makes our lives so much easier.” Sonja set up the automated appointment reminders so they are sent when a patient makes an appointment, then again one month, one week, and one day before the scheduled appointment. “I think we’ve hit the sweet spot,” explains Sonja. “Our

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