We’ve all been there. With a hole in the second-to-last hour of the day, you wait to see the last patient but they’re fifteen minutes late. So, instead of filling your afternoon with people who want that time or leaving early, you’re sitting around. Another 10 minutes go by, and you decide to call it a day. Don’t you hate it when that happens? No-shows and cancellations are frustrating. They’re infuriating for the provider who, unless they are treating patients, isn’t making money, and they are annoying for the front desk, whose job it is to keep the schedule full. In a perfect world, everyone would show up on time for their appointments.

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