gyant.com | intermountainhealthcare.org 1 7,500 daily COVID-19 screenings 350 daily My Health+ care navigation engagements Intermountain Healthcare Leverages AI to Reduce Call Center Volume by 30% 30% decrease in call center volume Challenge As a digital health innovation leader, Intermountain Healthcare planned an aggressive system-wide expansion on consumer-focused digital health solutions for 2020 and beyond. Intermountain identified digital solutions as a priority to reduce barriers to entry and improve the patient experience. Specifically, objectives were to launch a new consumer facing app (My Health+) with symptom evaluation and triage capabilities and rapidly respond to the COVID-19 crisis with automated screening. Products GYANT Front Door for in-app triage GYANT

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