678.738.1120 | sales@clearwaveinc.com | clearwaveinc.com © 2021 Clearwave Corporation Clearwave Scheduling Case Study: HOPCo Orthopedic Practice Reduces Call Center Times by 70% Cycle and Patient Access at HOPCo. “We wanted to streamline call center agent training and at the same time, simplify the scheduling process.” HOPCo’s call center schedules for multiple specialties within orthopedics, such as appointments for total joint replacement, or meniscus repair. They worked with the team to map the Clearwave Scheduling algorithm for all these visit factors and relevant provider types. With Clearwave Scheduling in place, agents can smoothly route the patient to the right provider and appointment based on easy, interactive scripts. Performance metrics supported the depth of Clea

Join for free to read