AI BOT ASSISTS BORROWERS AND ACHIEVES 75% CONTAINMENT RATE Borrower Bot Resolves Queries, Enhancing Experience and Reducing Pressure on Live Chat Cenlar FSB, the leading loan subservicing provider in the United States, has been actively engaged in mortgage loan servicing and subservicing as their core business for close to 30 years. Banks, credit unions, mortgage companies, and other financial services organizations partner with the employee-owned Cenlar for their strength and expertise in managing all aspects of servicing a borrower’s mortgage loan. When the COVID-19 pandemic hit in 2020, one of the protections of the CARES Act for federally backed mortgage loans was a mortgage payment forbearance. In response, Cenlar engaged ServisBOT to quickly build and deploy a Forbearan

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