CHATBOTS OFFER A FAST & EFFICIENT SELF-SERVICE EXPERIENCE FOR MERCHANTS Bot #1: Helping Merchants Troubleshoot T erminals and Make Account Changes on the Fly Bot #2: A Call Deflection Solution Handles COVID-related Queries in Self-Service Channel EVO Payments International GmbH, trading as BOI Payment Acceptance, provides acquirer services including payment terminals and online payment services, including payment gateway , virtual terminal and other products, which are designed to make electronic payment acceptance easier for merchants and attractive to businesses of any size. BOI Payment Acceptance (BOIPA) is a marketing alliance between Bank of Ireland and EVO Payments. As more merchants adopt electronic and contactless payments, inbound traffic to BOIPA ’s contact ce

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