Leading US Boating Supply Retailer Achieves 48% Containment in a Month, with [24]7.ai Omnichannel CX
![Leading US Boating Supply Retailer Achieves 48%
Containment in a Month, with [24]7.ai Omnichannel CX](/img/new-svg/webpage.svg "Leading US Boating Supply Retailer Achieves 48%
Containment in a Month, with [24]7.ai Omnichannel CX")
Leading US Boating Supply Retailer Achieves 48% Containment in a Month, with [24]7.ai Omnichannel CX
3 PagesA leading US boating supply retailer, with over 200 stores and a strong e-commerce presence, achieved a 48% containment rate within a month by deploying 247.ai’s comprehensive conversational AI solutions. Facing challenges like inadequate self-serve options and high agent workload, the retailer leveraged 247.ai’s AI-powered omnichannel platform to automate customer support, deliver timely and accurate information, and enhance the overall customer experience. This implementation significantly reduced contact center volumes, improved operational efficiency, and provided customers with faster, more relevant self-service options.
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