AUTOMATING 20% OF COMMON CUSTOMER COMPLAINTS USING A BOT Bot enables faster complaint resolution and refund validation, fully resolving 20% of inbound queries and pre-processing another 80% for agent validation. CarTrawler is the leading B2B provider of car rental and mobility solutions to the global travel industry. CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world. As a B2B company, CarTrawler focuses solely on helping airline and travel partners build their brands, versus building their own. The company is headquartered in Dublin, Ireland, with an office in New York. CarTrawler wanted to explore how a chatbot solution could provide customers with a more convenient and self-service way to resolve common complaints, a significa

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