CHATBOT ENABLES 12% OF BORROWERS TO SELF-SERVE Deploying a Forbearance Bot within 30 days gives Cenlar speed and agility to respond during COVID-19 Cenlar FSB, the leading loan subservicing provider in the United States, has been actively engaged in mortgage loan servicing and subservicing as their core business for close to 30 years. Banks, credit unions, mortgage companies, and other financial services organizations partner with the employee-owned Cenlar for their strength and expertise in managing all aspects of servicing a borrower’s mortgage loan. When the COVID-19 pandemic hit in 2020, the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) was passed to protect those who suffered financial hardship as a result of being impacted by COVID-19. One of the protectio

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