This infographic showcases how Exact Sciences modernized its contact center to improve efficiency and customer experience. By replacing a rigid on-premises system with Five9 AI Agents and cloud IVR, the organization enabled natural-language self-service and faster workflows. The visual highlights a 45% containment rate, 60% customer time savings, and a 20% reduction in agent calls. Drag-and-drop configuration allowed rapid iteration without IT dependency. The infographic positions AI-powered self-service as a scalable solution for healthcare organizations seeking to reduce agent workload while delivering faster, more connected service experiences.

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