A Hosted Helpdesk for FCHO A Hosted Helpdesk for First Choice Homes Oldham Selecting SupportDesk Managing approximately 12,000 homes, First Choice Homes Oldham (FCHO) is a not-for-profit registered provider of social housing, with customers at the heart of everything they do. In an interview with ICT Service Delivery Manager David Gorman, David described how FCHO first became aware of House-on-the-Hill Software at the Service Desk and IT Support Show: “SupportDesk was recommended to me by a colleague who had seen it demonstrated at the conference. We were searching for a new Service Desk software tool that had the ability to be either hosted or in-house. ” Following the show, FCHO asked a House-on-the-Hill consultant to demonstrate SupportDesk, and they saw that the system could do everyt

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